Policies and Procedures

In an effort to make your vacation safe, enjoyable and worry-free, we have updated our Reservation Policies and have implemented new cleaning/safety protocols committed to defeating COVID-19. Please read through the information below.

Reservation Policies

• We continue to take new reservations for the 2024 season with the required nightly deposits and normal cancellation policy in effect.
  • Individual Reservations – Refunds are considered by management only if notification of the cancellation is received 30 days prior to the arrival date. A service charge of 25% will be deducted from the original deposit for refunds on all cancellations. There will be no refund for cancellations within 30 days of the arrival date. Deposits and unused days are not transferable to another guest or time period. There are no refunds for early departures after check-in. Changes to a reservation are subject to an additional fee and current room rates. Date changes may void the original reservation.
     
  • Group Reservations – Room blocks for Group Reservations must notify of cancellation seven (7) weeks prior to the arrival date. A service charge of 25% will be deducted from the original deposit for refund on all group reservation cancellations. Deposits and unused days are not transferable to another guest or time period and there are no refunds for early departures. Changes to a reservation are subject to an additional fee and current room rates. Date changes may void the original reservation

Travel Insurance

• Travel Insurance is now available for 2024 and 2025 Reservations.
• This insurance is NON-refundable and priced according to the nightly rate of your reservation.  The cost of insurance is 50% of the nightly rate for your room.  A reservation with multiple room rates would be based off the highest nightly room rate.
• Purchasing Travel Insurance will give you the flexibility to CANCEL a reservation up to 24 hours (4 PM) prior to the Check-In date of the reservation without any penalties. With the Travel Insurance you will be refunded your full Deposit amount if/when you cancel.
• Travel Insurance is HIGHLY RECOMMENDED for Group/Event Reservations. If an Event is cancelled for 2023 for any reason, a reservation WITHOUT insurance will be subject to the Regular Cancellation Policy (see below). The status of an event (ex. if an event is cancelled) does not change the Cancellation Policy.
• With any new reservation, Travel Insurance must be purchased within 1 (one) week from the date the reservation was made. Insurance will not be available for a reservation after the one (1) week date. After that time, our regular cancellation policies will be in effect.

Our Clean-Space Commitment 

As we continue to rely on expert protocols from the CDC, Local and State officials and the American Hotel and Restaurant Association (AHRA), we want our guests and employees to know that the environment at the Adventurer Oceanfront Inn is as safe and virus-free as it can be. Please note that procedures may be subject to change as guidelines continue to be added or altered.

Public Spaces 

• Plexiglass separation for Front Desk check-in and guest questions will be installed to protect both employees and guests.
• Hand Sanitizing Stations will be located at every entrance/exit, each elevator bay, the front desk, public restrooms, pool area and balcony lounging area. Hand Sanitizing Station and disinfecting wipes will also be placed in the luggage cart area.
• High traffic areas and public areas will be cleaned with higher frequency in accordance with AHRA Guidelines.
• An electrostatic sprayer will be used to sanitize the pool surface areas, stairwells, the public laundry, business center, and restrooms daily.

Guest Rooms

• We have elevated cleaning protocols to include the thorough cleaning of all high-touch points and surfaces.
• ​Our new standard cleaning supplies include hospital-grade disinfectants.
• A UV disinfecting light will be used in the room as well as bathroom as an extra layer of disinfecting prior to check-in.
• Housekeeping procedures will be implemented to ensure limited contact between guests and staff. The new procedure is as follows:
  • Housekeeping Staff will be entering guest rooms to retrieve Trash, Recycling and Dirty towels.  Toiletries will be replenished as well. 
  • Guests’ who do not wish to have maids enter the room are asked to put all Dirty Towels, Trash and Recycling in the designated bins provided and place them outside their room between the hours of 9am and Noon. A check list will be provided to request extra towels, linens, toiletries, etc. for each day during their stay.  All items will be placed in a clear bag outside the guest’s room. 
  • Guests’ that would like housekeeping to enter for a room make-up for extended stays of 3 days or more can request service.  Guest’s must be out of room for service.

Staff Procedures

• Frequent handwashing and maintaining social distancing will be encouraged as much as possible and in accordance with CDC and AHRA guidelines.
• Guest room keys and all other check-in materials will be sanitized prior to arrival using a UV wand.

As of 2022 we are a complete NON-SMOKING facility

• Smoking of any kind is PROHIBITED on our property. This includes cigarette smoking, e-cigarettes, marijuana, and vaping. No smoking of any kind is allowed inside the rooms or on the balconies. Additionally, NO Smoking of any kind is permitted in the pool area, sundecks or patio areas. Smoking of any kind will result in a fine of $200.
• Although Marijuana is legal in the State of NJ, the smoking of marijuana is PROHIBITED on our property. Smoking of marijuana anywhere on our property will incur a $200 fine.
  

As we embark on a new season we thank you in advance for your patience and understanding.  We look forward the 2024 summer season and seeing you soon!

Stay Safe and Healthy.

God Bless,

The Adventurer Family